Teleperformance (NI) Survey

Teleperformance Covid-19 Safety Survey

Thank you for taking the time to look at our survey. We understand that continuing to work in a call centre environment during the current health crisis is likely to be putting a lot of extra stress on you and your family in what is already a high-pressure job. As the biggest union representing call centre workers in Northern Ireland it is vital that we understand how your work and workplace affects you, and what your views are on improving things.

At which Teleperformance site do you work at?*
- Bangor
- Newry
- Enniskillen
Which campaign do you work on?*
How long have you been at the company*
- Less than 6 months
- 6 months – 1 year
- More than 1 year
Do you feel you have been given enough information and guidance from your Employer about Covid-19 in your workplace?*
- Yes, more than enough
- Yes, about the right amount
- No, not enough
- No, nothing at all
- Unsure
Have you been provided with a copy of Teleperformance policy on Covid-19 ‘Fighting the Covid-19 Coronavirus Altogether*
- Yes
- No
- Unsure
a. Do you have time available during your shift to regularly wash your hands?*
- Yes
- No
- Unsure
Do you feel you have enough access to hand sanitiser in the workplace?*
- Yes
- No
- Unsure
Do you feel there is enough soap and cleaning products provided in the bathrooms?*
- Yes
- No
- Unsure
Are you being expected to hot desk?*
- Yes
- No
- Unsure
Is your workplace being regularly cleaned?*
- Yes
- No
- Unsure
Is the equipment being regularly cleaned (headsets, keyboards etc)?*
- Yes
- No
- Unsure
Are there measures in place to ensure social distancing?*
- Yes
- No
- Unsure
Where are you currently working from?*
- Home
- Onsite
On a scale of 1 – 5 how confident are you that your employer is doing everything they can to ensure your safety?*

1 = Not confident at all - 5 = very confident
Do you have any other concerns or comments about your work during Covid-19 or more generally in relation to your health and safety?
Did you know you are legally entitled to be a member of a trade union regardless of whether Teleperformance recognises trade unions*
- No
- No, but I would like to find out more
- Yes, but my Employer wouldn’t be happy about it
- Yes, but I didn’t know who to join
- Yes, but don’t feel it would help me
- Yes, but I don’t agree with trade unions
Please provide the name of the trade union you are a member of:
Did you know the Communication Workers Union represents call centre workers in Northern Ireland?*
- Yes
- No
- Unsure
Do you know how a trade union works and can help you in your workplace?*
- Yes
- No
- Unsure
Do you have any further comments on queries on the CWU please add them below
We would like to stay in touch with you from time to time to provide relevant information about issues directly affecting your workplace. If you are happy to do so please complete below (inc. our GDPR statement and consent). Answers to the survey will remain anonymous.
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Consent*
I agree to the privacy policy.
As well as the use of the survey returns by CWU Staff and Officers for analysis, we would like keep your contact details on record with a view to further contact. We would propose to do so only for a period of for 12 months but you can ask us to remove your details at any time.

Please indicate in the box provided if you are happy for us to do so. (insert box)

The CWU is GDPR compliant and registered with the Information Commissioners Office.

Please contact us for more information on this if required or see: https://www.cwu.org/privacy/
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