Hard-working Capita TVL members set for cash boost

Postal, Capita


Thursday 18th February 2021

Hundreds of Capita TVL members will begin voting soon on a pay and reward package, which will raise basic pay and be backdated to the beginning of last year.

The deal lifts basic pay for all staff by a minimum of 2 per cent with effect from 1st January 2020 – and is fully backdated, pensionable and flowing through to overtime and relevant allowances – with nearly half of our members benefitting from gaining an extra day’s leave after five years’ service.

For those members at the lower end of the pay scale, a commitment from Capita to pay the Real Living Wage rate will lift wages to £9.30 per hour with effect the start of April 2020.

And, although the 2021 pay claim has not yet been submitted, the union has already achieved a firm advance commitment from the company that the new Real Living Wage of £9.50 will be applied too from April 2021.

“This is a positive outcome in the circumstances,” says CWU assistant secretary Andy Furey, explaining that “Capita TVL, as a company, has been through extreme financial difficulties and it’s taken a long time to reach an acceptable settlement with them.

Andy Furey

“It’s clearly been a very lengthy process, and we’re grateful to members for their patience, but I’m sure they’ll appreciate that getting the right deal was far more important than getting a quick deal.”

Andy makes the point that, on top of the minimum 2 per cent across the board increase, the extra day’s leave adds value to the overall package as does the Real Living Wage commitment.  In fact, the cost to Capita is in excess of 4.5 per cent in total.

“These extra factors, plus the confirmation of the 2021 pay settlement date as January 1st 2021, convinced the CWU side that this deal should be recommended to members,” he says.

“I was pleased that the CWU executive gave its approval and now the settlement goes out to a membership ballot with a clear ‘Vote Yes’ message from the union.

“And if members return a ‘Yes’ vote, then there’ll be a welcome cash boost in their end-of-March salaries.

“Our members have worked extremely hard in difficult circumstances during the pandemic and we now want to get this extra money into their pockets as soon as possible. Our thanks to them all for their efforts and support,” Andy concludes.


  • Ballot papers go out next week and voting concludes on Monday March 15th 
  • For further details, please see LTB 060/21