Panorama statement




Commenting on last night’s Panorama episode on Royal Mail, a Communication Workers Union spokesperson said: “Panorama has shone a light on what postal workers have been warning about for years – that the quality of service is still not at an acceptable level.

“This can’t be allowed to continue, and Royal Mail needs to work with workers’ representatives at all levels to find lasting solutions to these issues.

“This includes addressing the failed changes that have been imposed on workers in recent years, as well as recruitment and retention issues.

“There must also be recognition from Royal Mail’s corporate leadership that imposed workplace changes like excessive later start times are creating a collapse in morale in delivery units, which will cause more retention issues and further damage to service quality.

“The CWU would also welcome a joint visit to both Winsford and Oxford East to ensure measures are adopted that improve service quality immediately.”


For more information, please contact CWU Press Officer Marcus Barnett at