Union response to HoC Ofcom accusations

COMMUNICATION WORKERS UNION
22/05/2026

Postal Union Response to Business Committee Report on Ofcom Failings

Responding to the House of Commons Business and Trade Committee report which accuses Ofcom of failing to improve Royal Mail’s performance decisively enough, Communication Workers Union (CWU) General Secretary Dave Ward said: “Postal workers across the country will welcome the committee’s conclusions.

“Time and time again, Ofcom has failed in its regulatory duties.

“At Royal Mail, it has failed to adequately address major customer service failings, appropriate staff resourcing and a culture of mismanagement.

“It has also failed to seek an end to the exploitative labour models other postal companies like Amazon and Evri use to extract mega-profit and undercut Royal Mail.

“If Royal Mail stands a chance in the future, we must see a seriously reformed Ofcom that can honestly call out the problems and recommend the changes that are so clearly needed.”

ENDS

Editors Notes

The Communication Workers Union (CWU) is the trade union for postal workers, representing over 168,000 Royal Mail Group employees across the country.

For further enquiries, please contact CWU Press Officer Marcus Barnett at mbarnett@cwu.org.