ISS pay offer worth 8.45% for most out to ballot with strong vote ‘YES’ recommendation  

Telecoms & Financial Services, BT

Members across ISS are being urged to accept an 11-month  pay offer which delivers a fully consolidated rise of 85p-per-hour to well over a thousand housekeepers and security guards working on the outsourced  facilities services provider’s BT contract.

Electronic voting forms were emailed to all CWU members covered by the company’s ‘full and final’ offer this morning (Tuesday May 23) – with members now having two weeks to decide whether to accept the CWU-brokered deal, which includes two additional weeks of backdated pay.

That’s because although the pay rise effectively became due on May 1, ISS has agreed to retrospectively apply the Real Living Wage (RLW) uplift from April 17 if the deal is ratified by members.

Bringing forward the 2024 pay review date by one calendar month – from May 1 to April 1 – should prevent any future need for the payment of interim increases resulting from the Government’s confusingly renamed ‘National Living Wage’ (the statutory minimum wage) temporarily leapfrogging the RLW.

Management has also agreed to maintain monetary pay differentials for all supervisor grade employees who sit above the RLW baseline.

Thanking members for their “patience and support” throughout pay talks, Tracey Fussey told CWU News: “While it remains the CWU’s longer-term aspiration for ISS to move beyond being a RLW employer on the BT contract, there’s no doubt that the increase in minimum pay to £10.90 per hour will provide some welcome respite in the ongoing cost of living crisis.

“As such, the National Team wholeheartedly recommend acceptance of the company’s final offer – on which we believe is the very best that can be achieved through negotiation at this point in time.”


The consultative ballot now underway will run until 10am on Tuesday June 6, with the result being announced later that day.