CWU welcomes 1,000 BT contact centre jobs coming back to UK

Telecoms & Financial Services January 18 2016

An agreement with the CWU and BT has resulted in the companycreating 1,000 contact centre jobs in the UK.

The CWU welcomed the news, which was publically announced today (18 January).

The company intends to create 1,000 jobs in BT Consumer between now and April 2017. The first new direct recruitment will be in Swansea, where 100 new posts will be created. The 1,000 jobs include 500 agency conversions that were announced in December.

The agreement will ensure that work comes back from overseas to BT UK contact centres and significantly increase in the proportion of the workforce that is employed by BT.

CWU assistant secretary Nigel Cotgrove said: “This is very welcome news and is a direct result of the Transformation Agreement on job security and attendance patterns that was endorsed by CWU members last month. It marks another important milestone in the progress the union has made over the last 18 months in securing permanent and secure jobs.”

CWU deputy general secretary Andy Kerr said: “The agreement between the CWU and BT is critical in supporting job security of our members, and the sustainability of BT as a company. Today’s confirmation of these jobs for the UK justifies our opposition to the outsourcing of BT contact centres jobs as we have always said it would not be in the best interests of its customers, and was a short-sighted move by the company.”