Community Demands Action Over Crown Post Office Closure at London Bridge

Postal July 25 2025

A high-stakes public meeting was held at Southwark Cathedral – led by MP Neil Coyle – to confront the deeply troubling plans to close or franchise the Crown Post Office at London Bridge.

Local residents, campaigners, and community advocates came out in force, galvanised by an online petition that has amassed nearly 1,000 signatures. The proposed closure sparked outrage, particularly over the Post Office’s misleading claim that it had consulted with the Communications Workers Union (CWU). The CWU unequivocally clarified that it was merely notified – not consulted – a move many view as a blatant sidestep of proper procedure.

Attendees were also shocked to learn that while the government is footing the bill for postmaster compensation, the Post Office’s legal fees – running into the millions – are being charged to the public purse. The lack of financial transparency drew fierce criticism.

Urgent concern was raised over the Post Office’s decision to steamroll ahead with franchising just days after the release of a government green paper. Community members questioned why such sweeping changes were being rushed with minimal scrutiny or consultation.

There was unanimous praise for the Crown Office counter staff, whose exceptional commitment to serving the public under immense pressure was applauded by all present.

Elliott Jacobs, the incoming franchisee, confirmed his intent to pay staff the national Living Wage – not the higher London Living Wage. He justified this by stating, “If the Post Office paid me more money, I would be happy to pay the London Living Wage” – an explanation that was met with concern over pay fairness and ethical business practice. Jacobs was also challenged on the limited range of products available under the franchise model, with the Post Office’s own website confirming that it falls short of the full public offering.

A CWU spokesperson denounced the move, stating: “It is deeply disappointing that a Labour government has permitted this erosion of pay, terms, and conditions for working people. Someone must be held accountable for the clear lack of due diligence.”

The community made it resoundingly clear: the Crown Post Office at London Bridge is not just a service hub – it’s a vital institution. Calls for transparency, accountability, and protection for workers are growing louder by the day.