Capita BBC Audience Services members to vote on inflation-busting pay offer

Telecoms & Financial Services May 8 2025

The CWU is recommending that Capita members working on the BBC Audience Services contract accept an inflation-busting pay offer being offered to them this week.

After ongoing pay discussions where the union raised the question of the current financial situation, which remains volatile and uncertain, it was agreed that the company would offer a 5% wage increase for all employees, as well as an additional day of annual leave (which must be taken before December of this year).

This is the first result – and a major one – of the new bargaining unit established for the group of workers, who manage public questions, comments, complaints and general feedback for the public broadcaster.

CWU National Officer Tracey Fussey said: “The union believes that this is the best possible offer that can be reached at through negotiation.

“Hopefully it will be a reassuring guarantee to members throughout a very uncertain economic climate, and as such we thoroughly recommend that they vote to endorse it in the coming weeks.”

The pay ballot will open on Friday 9^th May and close on Monday 19^th May.

Members are urged to keep an eye out for their electronic ballots, which will be sent to them via e-mail.