Royal Mail – HR Services: Customer Perception Incentive Scheme (CPSI) – Quarter 4

No. 237/2019

15th April 2019

Dear Colleague

ROYAL MAIL – HR SERVICES: Customer Perception Incentive Scheme (CPSI) – Quarter 4

I would like to advise Branches that our members working in Royal Mail HR Services have achieved a score of 59 in the CPSI Survey against the target of 50. As a consequence, all members will receive the full Quarter 4 (January – March) payment of £250 (pro-rata for part-timers) with April salaries.

Total Payment of £1,000 this Financial Year

This payment means that members will have received the full potential of £1,000 for 2018/19, having exceeded each of the quarterly targets. Hopefully this positive trend will continue and a further £250 will be paid following Quarter 1 2019/20.

If you have any questions in relation to this LTB, please contact Lea Sheridan – lsheridan@cwu.org.

Yours sincerely

Andy Furey
Assistant Secretary

19LTB237 Royal Mail – HR Services – Customer Perception Incentive Scheme (CPSI) – Quarter 4