LTB 463/18 – BT Consumer Contact Centre Transformation – Job Offers to Manpower Employees
LTB No. 463/18
14 August 2018
“TO BT BRANCHES WITH MANPOWER MEMBERS”
Dear Colleague
BT Consumer Contact Centre Transformation – Job Offers to Manpower Employees
Further to Briefing No. 09/2018 regarding the Manpower employees in BT Consumer and the offer of a BT contract. Further discussions have taken place with BT regarding the job offer process and documentation required.
Branches should note that BT are about to commence sending emails to Manpower employees in Consumer with a contract offer which will give more information on the following:The BT contract that is on offer and the benefits of joining BT.
- The job description of the role that BT are offering.
- What to do next if the BT offer is accepted.
- What to do if the BT offer is declined.
- The email will include the specifics relating to EIN, full name, location, line of business as well as the specific role based on BT Workforce 2020 contracts, including the hours on offer, the salary pay, on target bonus percentage, full-time or part-time and the contract offer based on current hours.
- Those Manpower employees that are currently on part-time hours will initially receive a BT job offer for a part-time contract but can request full time hours if desired.
- If the Manpower employee does not hold any warning record or if they do and it expires before 15 October 2018, then the BT contract will go live on the 14 October 2018 (for Sales) and 15 October (for Service). If a warning doesn’t expire until after the contract start date BT will review any open warnings on a case by case basis before 15 March 2019.
- There will be a link to the website where they can review all TM job descriptions.
- BT has recognised the fact that the post 1st September 2014 NewGRID (Workforce 2020) contracts may not be suitable for all individuals as they could result in deterioration in current terms and conditions. Therefore, BT has accepted that where this anomaly exists, the Company will offer NewGRID pre-1st September 2014 NewGRID contracts to the individuals concerned.
What is the Manpower Employee Required to Do Next?
If any of our Manpower members want to accept the BT contract here are a few things taken from the job offer letter that they need to do next and when they need to complete this by:
|
What we need |
Bit more info |
When you need to complete this by |
|
1. |
Please provide proof of: -Your Right ToWork (RTW) inthe UK -Your identity -Your currentaddress |
Attached provides information about what documentation you need to bring into the call centre. Please give them to your Site Admin or your Attendance Manager (list is attached) and they will copy and countersign these, then return the originals to you |
If your contract offer is for October, you must complete this by no later than Friday 24th August. If it is received after this date then your BT contract will go live mid-November |
|
2 |
Accept your formal Job Offer |
Once your proof of RTW, your identity & address documents have been approved by HR, your formal Job Offer will be issued. You will receive an e-mail entitled ‘Good News – BT Employment Offer’. Please accept or decline the offer |
If your contract offer is for October, please note that we will start to issue the formal job offers from 27th August. Please try to accept the job offer 48 hours after receiving the email |
|
3 |
Submit your personal details online |
You will then receive an e-mail saying ‘Welcome to BT’ with some important things that you need to do next |
Please action these as soon as possible – by the 24th September at the very latest. If you complete these tasks after this date your BT contract will go live mid-November |
Once this information has been completed they will receive a final ‘ready to start’ email.
Please find attached a copy of the Section 1 photo ID exception form to be completed by all Manpower employees as well as the Right to Work documentation required for BT contracts.
Also please find attached an FAQ about the BT Consumer Contact Centre Transformation announcement.
The FAQ’s includes a number of questions relating to the Manpower Agency Workers on what contract terms will be offered, what happens if the Manpower employees are on a ECOH and also questions and answers relating to hours work and attendances.
If Manpower employees decide to take up the offer they will also be required to formally write to give notice to Manpower stating that they have accepted a contract with BT and confirm their start date in order for Manpower to terminate from their systems and issue their P45.
The notice period is officially one week however some Manpower members may be given longer if you need to finalise maternity payments.
Any queries should be addressed to Sally Bridge: sabridge@cwu.org
Yours sincerely,
Sally Bridge
National Officer