- Virgin Media News
- Virgin Media call centre stress survey results
- Virgin Media Magazines / Publications / Resources
Do you work for Virgin Media? Then CWU is the trade union for you! If you need support at work, support with issue resolution and want to join colleagues already in the union to achieve a united, stronger front then we're here for you. We also offer exclusive benefits for members and you'll be part of a growing family in the communications industry.
CWU is increasing its activity in Virgin Media call centres. For more information, read more here.
Trained union members working in Virgin Media represent staff in contact centres, from customer services advisors to account managers and broadband consultants as well as service technicians and network and business engineers. We have members in contact centres and supply depots across the UK as well as mobile or home-based staff working as field managers or engineers.
We share experiences from throughout the mobile industry and use our experience to make workplaces safer and drive up standards. We campaign for positive change on issues raised by members and provide support throughout local and national campaigns. Union membership brings about a positive and constructive influence to people's working lives.
Problems at work
As a member, we can represent you in grievances, hearings or fact find meetings. We can also help you with performance management issues and advise on problems surrounding shift patterns, inconsistent delivery of holiday and promotion, lunch breaks or job role changes.
The union conducted a stress survey to gauge the level of stress experienced by our members in Virgin Media call centres. The results of the survey indicated that there is a high level of workplace stress in Virgin Media call centres which prompted the CWU to write to the company's CEO requesting a meeting to discuss improving the health and well-being of Virgin Media staff. Read: Virgin Media call centre stress survey results for more information.
Our strength is in our members. The stronger your union, the stronger your voice.
For application forms and information on how to become a member of the CWU.