Capita - Telefonica O2

On July 1st 2013 over 3,000 Telefonica employees working in the O2 call centres at Glasgow, Bury, Preston Brook and Leeds - as part of the Voice Transformation programme -transferred to Capita as part of a £1.2bn 10-year contract with O2 which represents the single largest private sector contract in British business.

L-R: Bob Buiaroski - Partnership Director TEF with CWU this is an extension of a partnership between Telefonica and Capita that already exists as they already have a call centre in the Dearne Valley.

The recognition agreement between the CWU and Capita was signed on July 31st 2013. The attendees were: Bob Buiaroski - Partnership Director TEF, Karen Brough - HR Director Group HR, Jo Curtis - HR Manager Group HR, Sally Bridge - CWU Assistant Secretary, Sandra Walmsley - TFSE.

Capita are one of the largest and fastest growing providers of integrated professional support and services in the UK.

We went out to visit CWU members working for O2. Here is what they have to say about the importance of being a CWU member


The lead negotiating officer responsible for Capita-Telefonica O2 is Brendan O’Brien, Assistant Secretary.
Contact: bobrien@cwu.org, 020 8971 7409
Personal Assistant : Lisa DeFontaine: ldefontaine@cwu.org,020 8971 7274

Supported by a National Team as follows:

Frances Burke - Leeds: Frances.Burke@O2.com

Lawrence McIntosh (Preston Brook): cwuprestonbrookandbury@gmail.com

 

Capita Briefings 2016:

08.2016 - Capita O2 Briefing - Pay Review 2017 – CWU Claim & Rejection of 1.5% Offer 19.12.16

Capita Briefings 2015:
Briefing no. 22: 20th August 2015 - Capita TEF Discretionary Voluntary Redundancy (DVR) Exercise - Discussions Continue
Briefing no. 21: 13 August 2015 - Capita-TEF - DVR Exercise
Briefing no. 21: 30th July 2015 -
Capita KPIs
Briefing no. 19: 20th July 2015 -
Capita KPI's- FanBase Appeals Trial in Good Life Bury & Glasgow and SMB Leeds & PB
Briefing no. 18: 17th July 2015 -
CAPITA-TEF - Holiday Pay

Briefing no. 17: 17th July 2015 - CAPITA-TEF Discretionary Voluntary Redundancy (DVR) Exercise

Briefing no. 16: 15th July 2015 - CAPITA-TEF - Pay Progression, TSPEC & T&E Grades
Briefing no. 15: 13th July 2015
- CAPITA-TEF - Holiday PayBriefing no. 13: 30th June 2015 -CAPITA-TEF DVR Exercise - Consultation Opens
Briefing no. 12: 24th June 2015 -
CAPITA-TEF Discretionary Voluntary Redundancy (DVR) Exercise
Briefing no. 11: 26th May 2015 -
Capita-TEF pay progression
Briefing no. 10a: 5th May 2015 -
Mobile, Fixed and ICT Performance-Leeds
Briefing no. 10b: 5th May 2015 -
SMB Digital KPI's
Briefing no. 10c: 5th May 2015 -
SMB Leeds and Preston Brook
Briefing no. 10d: 5th May 2015 -
Enterprise KPI's
Briefing no. 10e: 5th May 2015 -
Universal KPI's
Briefing no. 10f: 5th May 2015
-Returns and Repairs KPI's
Briefing no. 10g: 5th May 2015 -
Gurus KPI's
Briefing no. 10h: 5th May 2015 -
Payment Management KPI's
Briefing no. 10i: 5th May 2015 -
Telesales KPI's
Briefing no. 10j: 5th May 2015 -
Prepay Retention KPI's
Briefing no. 9: 27th March 2015 -
Capita pay review 2015 - Telefonica account - result of ballot

Briefing no. 8: 27 March 2015 -
Capita KPI's-Fanbase Appeals Trial in Good Life Bury and Glasgow
Briefing no. 7: 20th March 2015 -
Re: Capita KPI's-Bury, Glasgow, Leeds and Preston Brook
Briefing no. 5: 3rd March 2015 -
Capita-Telefonica O2 Account Pay Review 2015 - Ballot Timetable
Briefing no. 3: 18th February 2015 -
Capita-Telefonica O2 Account Pay Review 2015 - Discussions Continue
Telefonica briefing no. 2: 23rd January 2015
- CWU seeks jobs security in Telefonica O2 takeover talks
Briefing no. 02: 13th January 2015 -
Capita-TEF Pay Review 2015 - Discussions Open
Briefing no. 01: 9th January 2015 -
Capita-TEF Pay Review 2015


Capita Briefings 2014:

Briefing no. 14: 10th November 2014 - Personal Breaks
Briefing no. 13: 4th November 2014 - Capita-TEF Pay Progression for Tech Spec, T&E and BS Grades
Briefing no. 12: 22 October 2014 - Capita-TEF Bonus Scheme for CSA, Admin and Tech Spec Grades - Quality Objective Target
Briefing no. 11: 17th October 2014 - Capita-TEF Pay Progression
Briefing no. 10: 13th October 2014 - Capita-TEF to Launch New Social Media Policy
Briefing no. 9: 22nd September 2014 - Capita-TEF Pay Progression
Briefing no. 8: 9th July 2014 - Capita-TEF Payroll Issues
Briefing no. 7: 18th May 2014 - Policies and Terms & Conditions of Employment that Transferred and were Agreed as a result of the Transfer from Telefonica to Capita
Briefing no. 6: 12th May 2014 - Capita pay review 2014 - Telefonica account - result of ballot
Briefing no. 5: 25th April 2014 - Capita - Telefonica O2 account pay review 2014 - ballot arrangements
Briefing no. 4: 16th April 2014 - Capita - Telefonica O2 account pay review 2014 - final offer
Briefing no. 3: 10th March 2014 - Capita Telefonica O2 account pay 2014
Briefing no. 2: 18th February 2014 - Capita - Telefonica O2 Account Pay Review 2014 - Discussions Begin
Briefing no. 1: 12th July 2013 - Consultation Update

 

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