Call Centers

CWU is the union for call centre staff. If you need support at work and don't know where to turn for help then we're here for you. We also offer exclusive benefits for members and you'll be part of a growing family in the communications industry.

Click here to join us today.

Our members

We represent people who work in contact centres all over the UK. Our members work in call centres for telecoms and mobile companies including BT, O2, Cable and Wireless, Orange, Vodafone, Virgin Media and Carphone Warehouse. We also have members working in call centres for Royal Mail and Santander.

As the biggest union in the communications industry, we use our experience from across the UK to make workplaces safer and drive up standards. We campaign on issues affecting call centres and take your concerns and opinions to management, industry leaders and politicians.

Problems at work

Our experienced reps can give you independent advice when it comes to performance management, targets or attendance procedures. We can help members with pay discrepancies and holiday issues as well as threats of redundancy and bullying or harassment at work. Job security and better workplaces are our priority for members.

As a member, we can represent you in grievances and disciplines, presenting your case and advising you throughout. Our trained reps can also help with call centre- specific health and safety issues, for example acoustic shock and repetitive strain injury (RSI).

Our strength is in our members. The stronger your union, the stronger your voice.
Click here to join us.

Want to Join Us?

For application forms and information on how to become a member of the CWU.