Birmingham City Council

Sally BridgeThe Officer responsible for Birmingham City Council at National level is Sally Bridge, CWU Assistant Secretary, supported by Tracey Fussey (T&FSE member).

Sally's PA is Linda Massey. Her contact details are: Tel: 0208 971 7311 or

On the 1st November 2014 all existing Capita employees working on the Service Birmingham contract at Waterlinks House and Fort Dunlop Birmingham were transferred to Birmingham City Council (BCC). The transfer resulted from a review of the joint venture by the City Council, deciding to bring the contact centre operation back in-house.

Subsequent to the transfer BCC progressed consultation regarding the new organisation design for Customer Services, bringing together the previous Service Birmingham managed contact centre and the existing BCC Customer Services into one team. Employees will be transitioned into new roles.

Discussions are ongoing with regard to transferring ex Capita employees onto BCC contracts.

Birmingham City Council Organisational Change Consultation Meetings - 18th December 2014
Birmingham City Council Organisational Change and Restructure - 8th January 2015
Birmingham City Council Organisational Change and Restructure - 15th December 2014

Pay briefings:

Please find below the latest pay briefing for the Capita Cable and Wireless contract:

Briefing no. 6: 17th October 2014: Capita Service Birmingham Contract - TUPE to Birmingham City Council
Briefing no. 5: 24th September 2014: Service Birmingham Contact Centre - TUPE to Birmingham City Council
Briefing no. 4: 19th August 2014: SB Contact Centre Transition to Birmingham City Council
Briefing no. 3: 9th July 2014: Capita-Service Birmingham Pay Review 2014 - CWU Accepts Final Offer
Briefing no. 2: 10th February 2014: CWU ACCEPTS FINAL OFFER
Briefing no. 1: 3rd February 2014: Capita 2013 Pay Review - SERVICE BIRMINGHAM - FINAL OFFER

Visit briefings to access previous briefings.


CWU signs Recognition Agreement with Service Birmingham / Capita,
10th August 2010


 capita signed strategyFollowing the transfer of employees working for Vertex on the Birmingham City Council contract in February I am pleased to announce that a recognition agreement was signed with Stewart Wren, CEO Service Birmingham and Sally Bridge, CWU National Officer.


Along with Stewart and Sally also included in the signing ceremony was the two lead CWU representatives Chrissie Smith and Luckvinder Sangar, as well as Tom Cooper, Telecoms Executive and Hazel Cloke, HR Director.

The Agreement can be downloaded in the members area. If you have access to the members' area and would like to read this, click on the link here.

Capital/Service Birmingham members are supported and represented by the Birmingham Black Country & Worcester Branch which is based in Birmingham. The Branch Chair is Vicki Cornelius who can be contacted on telephone number 0121 230 4421.

Any queries to be addressed to Sally Bridge, Assistant Secretary, at

Want to Join Us?

For application forms and information on how to become a member of the CWU.