Leading the Way - Agreement between BT Retail & CWU

Leading the WayLeading the Way is a jointly negotiated initiative which aims to address the CWU's concerns about the working conditions of and the management attitudes towards the 9,000 strong BT Retail customer service adviser population.

The agreement is intended to benefit all our members whether employed on a BT contract or an agency contract, through a more supportive and understanding leadership style, and through improvements in the many aspects of dealing with requests for change to hours worked and managing individual performance.

A quick reference guide setting out the key aspects of the agreement is available below in pdf format, and in hard copy from your local branch.
- Leading The Way Booklet


Please find opposite the full text of some of the key documents that have been agreed under the initiative available as downloads.

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