Delivering Mediation

As part of the Agenda for Growth, Stability and Long Term Success Agreement, mediation has been introduced to supplement the existing Industrial Relations framework, enhancing our ability to resolve disputes quickly. The purpose of voluntary mediation is to transform the way in which we resolve workplace conflicts, disputes and disagreements within Royal Mail. It is recognised that resolving workplace conflict can be difficult and the use of mediation will allow for the introduction of additional expertise to facilitate outcomes between parties experiencing difficulties in their working relationship at any level of the organisation. The role of the mediator is not to broker a deal or to provide any recommendations - the role of the mediator is to facilitate open, honest dialogue and to create an environment in which both parties can reach agreement.

What is Voluntary Mediation?

Voluntary Mediation is a process whereby a 'neutral third party', (the mediators) facilitate a discussion concerning a workplace dispute. The mediators can be called in to help at the request of the parties or senior stakeholders and assist the parties in reaching an agreement to directly resolve the issues creating the conflict. The neutral third party in this instance will be a pair of trained mediators (one Manager grade and one CWU grade) drawn from across the business. The Voluntary Mediation usually lasts one full day and works to create a safe environment in which parties are able to communicate and work towards the restoration of a positive working relationship.

Mediation is a structured process which enables parties to identify, consider and discuss their own, and each other's, current and future needs. The mediators will encourage open and honest communication throughout, which often leads to increased awareness, understanding and empathy between parties.

The role of the mediator

The role of the mediator is not to broker a deal or to provide any recommendations - the role of the mediator is to facilitate open, honest dialogue and to create an environment in which both parties can reach agreement. Two full time accredited mediators, one of Royal Mail management grade and one of CWU grade, will be drawn from the national panel to facilitate difficult conversations across all geographic and business areas.

Resources

For more information on the Voluntary Mediation scheme read:

A short guide to Voluntary Mediation within the Royal Mail Group

Achieving Agreement Form

Mediation leaflet

Contact

If you have any questions regarding Voluntary Mediation please contact your local CWU representative in the first instance or email ir.mediators@royalmail.com

Want to Join Us?

For application forms and information on how to become a member of the CWU.