Talk Talk job losses
26th April 2012
CWU has expressed concern at the announcement of job losses this week at phone group Talk Talk.
The company intends to close its Northampton call centre with the loss of 168 jobs locally and further changes which will affect 390 jobs across the company at sites including Preston, Warrington and Stornoway.
Talk Talk gave 90 days notice to call centre staff working in customer retention and sales compliance in Northampton on Tuesday. CWU understands the company intends to close the site and outsource work, including some offshoring to Manila and India.
Around 70 staff in the Chief Executive's office in Stanford House, Warrington have been put on 90 days notice and Technical Support and Home Movers at Preston will reportedly be wound up as staff there are also on 90 days notice.
CWU has expressed concern about the move to outsource so many roles - either by offshoring or by using third party company Careline in the UK. Previous examples of practices like this have led to an erosion of pay and conditions and could affect the quality of customer services.
The company also intends to create a number of new jobs, in particular in engineering roles. It is not yet clear whether staff affected by redundancy in other parts of the business will be eligible for these roles but CWU is urging for redeployment and voluntary - rather than compulsory - redundancy wherever possible.
Do you work for Talk Talk? Join CWU today by calling freephone 0800 731 7434 or e-mail joinunion@cwu.org.
