Postal workers deliver target-busting results
25th May 2012
Dave Ward praised CWU members for
"meeting and beating the toughest delivery targets
around" as Royal Mail's service quality results were
released today.
The CWU deputy general secretary said that the figures, which show
an improvement on last year, "show that the public is
receiving a better service thanks to the hard work and dedication
of postwomen and postmen up and down the country."
During January to March 2012, postal workers delivered 93.4 per
cent of stamped and meter franked first-class mail the next working
day after posting, beating the 93 per cent target, while
second-class stamped and meter franked mail beat its 98.5 per cent
target of delivery within three working days with a 98.9 per cent
performance during the period.
Leading market research and business analysts TNS
carried out the study, which was based on over 230,000 sample
letters, parcels and packets sent to over 5,300 addresses over the
January to March period.
Royal Mail's operations and modernisation managing director
Mark Higson also praised the workforce, saying:
"Our postmen and women are delivering to one of the highest
and most challenging next-day performance targets in Europe while
undertaking one of the UK's biggest transformation projects.
"I pay tribute to our people's commitment to our customers
as they work hard to transform Royal Mail," he added.
Full results can be viewed under How
we're performing on Royal Mail's website.
