O2 off-shoring criticised by CWU
22nd August 2012
Around 200 O2 call centre jobs are set to be
off-shored to South Africa following a decision by outsource
company Capita. The move has been criticised by CWU and the union
is alarmed by this change in policy by the company.
Capita announced last week that it will open a new contact
centre in Cape Town, South Africa this autumn which will be
handling front line O2 work currently already outsourced
to Capita in the Dearne Valley, Yorkshire.
Commenting on the decision, CWU assistant secretary
Sally Bridge said: "We view the decision to
off-shore up to 200 full-time equivalent jobs by Telefónica
O2 to Cape Town as a significant shift in current policy
by the UK board.
"At a time when other telecom and IT companies are bringing
work back from abroad due to the negative impact on company brand
this is not a direction that we believe the company should be
taking. This move will do little to instil any confidence amongst
"Also, at a time when unemployment is high in the UK, it
does not demonstrate that the company is playing its part in
assisting with the economic and unemployment problems in the
CWU does not agree or support any off-shoring of frontline work. The union has formally written to the company making our opposition clear.
If you have any questions contact details of your local representative can be found along with all O2 Newsletters on the Telefónica O2 pages of the website.