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Call Centres

0The CWU, as the Trade Union for Call Centre workers, is very much concerned about the Health and Safety issues affecting our members in this unique working environment.

Please find at the bottom of this page a link to the HELA Document that is based on a large-scale study undertaken by the Health and Safety Laboratory (HSL) on working practices in UK Call Centres. The research identifies potential physical and psychological health risks associated with these practices, and highlights examples of good and poor working practice.

The CWU contributed to the final document, which can be found as a link on this page. I would like to thank all our Union Safety Representatives who responded to the document.

Dave Joyce, National Health, Safety and Environment Officer
healthandsafety@cwu.org

LINKS

Call Centre Working Practices - HELA Doc Link: http://www.hse.gov.uk/lau/lacs/94-2.pdf

WorkSmart from the TUC - Call Centre advice: www.worksmart.org.uk/health/viewsubsection.php?sun=4

Acoustic Shock in Call Centres: Please see updates and news stories including the hearing campaign, equipment testing and call centre staff training. Click on Acoustic Safety Programme home page. http://www.acousticsafety.org/

CWU Response To HELA

Liverpool Clerical's Chris Ingram and Lee Davies - both members of the North West BT H&S co-ordinating committee - were involved in North West Contact Centres Project workshops that looked in detail at the issue with the aim of producing guidance which is now available on the HSE website. Chris' involvement went right to the end of the project as a co-writer and designer of the downloadable PDF guide. The guide was launched with BT support at the BT Warrington Contact Centre.