BT Retail
As the name suggests, BT Retail is
the main commercial and selling arm of BT. The Operational Unit
markets provides a range of goods and services including ADSL,
fixed telephony, payphones, mobility, operator services, alarm
systems, remote monitoring, ISDN, fault reporting & repair, and
customer complaints, alongside maintenance of the network's
local loop. The unit employs around 24,000 people.
BT Jobs for Barrow Campaign
The CWU has responded to BT's recent announcement of the
closure of Barrow Directory Enquiries by campaigning for BT to
identify alternatives in a bid to keep the site open. For regular
updates and news and to show your support, follow our campaign on
our web page at http://www.cwu.org/jobs-for-barrow.html
and sign up to the Facebook group by clicking on the link:
BT Retail - attendance and resource transformation
programme
Click here
to access information on proposed changes to management style and
attendances, including a demonstration video of the 'Pick n
Mix' software. Members have the opportunity to vote in an
electronic ballot on these arrangements.
Focus on the individual functions is effected through a number of business sub-units, These include:-
BT Business
Marketing and advertising BT's range of fixed line goods.
Customer Contact Centres
This unit is BT's main call centre organisation
covering 15X, Operator Services and Directory Enquiry Services.
Payphones
Maintains the population of public call boxes and
multiphone (text) services.
RedCare
Installs and maintains alarm systems under its own brand name. New
business growth is in the remote monitoring sector.
BT Ireland
Although a unit within BT Retail, BT Ireland has a degree of
autonomy and is responsible for all of Retail and Wholesale
services in Northern Ireland with the exception of call centres.
Other units within BT Retail are BT Conferencing, Finance and
Consumer.
The Union's membership in BT Retail encompasses a range of engineering, technical, call-centre, clerical and operator skills. Our members are the public face and voice of Future BT.
The membership is serviced by a number of Officers in the Head Office Telecoms Department, reflecting the complexity and diversity of BT Retail's operations.
'Leading the Way' - a joint agreement between the CWU and BT Retail Customer Services. (Updated Jan '08)
Briefings:
9 November '09: BT Retail Briefings\Briefing No.1 - BT Retail Briefing - Project Holborn
CWU Officers
Currently, the Officers are Glynis
Winestein (Clerical and Call Centre Functions), and
Sally Bridge (Operator Services and Directory
Enquiry Services).
The Officers can be contacted at:
Glynis WinesteinContact: gwinestein@cwu.org
Personal Assistant: Marcia Lewis mlewis@cwu.org
Telephone Number: 020 8971 7248
Sally Bridge
Contact: sabridge@cwu.org
Personal Assistant: Kay Corrigan kcorrigan@cwu.org
Telephone Number: 020 8971 7311
The lead CWU Officer for occupational issues and particularly
members in engineering and technical functions is Davie
Bowman, Assistant Secretary.
Contact: dbowman@cwu.org
Personal Assistant: Louise Lane llane@cwu.org
Telephone Number: 020 8971 7418
The Clerical Retail Officer is Jim Gavine.
Contact: jgavine@cwu.org,
Personal Assistant: Louise
Lanellane@cwu.org,
Telephone Number: 020 8971 7418
Become a member of the CWU by filling out the following form - BT Application Form (Word - interactive)
and send to us at: joinunion@cwu.org or freepost to:
FREEPOST RRGT-GURE-TXHX
CWU Organising Department,
London, SW19 1RX
